Support
One address, read by a person. There is no ticket system and no bot in front of it.
We answer within two business days.
Report something
The fastest way is inside the app, on the thing itself. Open the post, the message or the profile and choose Report. The report carries what you are pointing at, so nobody has to ask you to find it again.
You can also block a Climber from the same place. A block hides their posts from you and ends direct contact. The person you block is not told.
A person reads every report. We act on reports of objectionable content or abusive behaviour within 24 hours, and a report that is still open is sent to the support inbox every day.
If you cannot use the app, write to the address above and say what happened and where. The Terms say what is not allowed. There is no tolerance for objectionable content or abusive Climbers.
Get into your account
- Forgot your password: reset it here.
- Anything else about signing in: write to the address above.
Delete your account
You can delete your account from inside the app, in You, then Settings, then Delete account. The steps, and what happens to your data, are on the delete account page.
Questions about your data
The privacy page says what is stored and why. If something there looks wrong, write to us. A question about your own data gets answered.
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